Case Study: Call Center

Case Study: Call Center

by | Feb 12, 2019 | Case Study

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they adopted Workforce Management Suite, they provided inbound and outbound support for six health insurers, three nationwide [...]
Case Study: Call Center

Six Payroll Problems To Keep In Mind

by | Jan 30, 2019 | WorkforceHUB

It is no secret that 20% of small business fail their first year. Payroll mistakes are the primary reason. Getting a grip on your payroll can ease cashflow and help keep your company afloat. As it turns out, payroll is critical. Payroll is also dependent on other systems that you need in place to make [...]
Case Study: Call Center

Case Study: Chinese Buffet

by | Jan 30, 2019 | Case Study

Today's post is a case study of a Chinese buffet restaurant chain that increased profitability with TimeWorksTouch schedule enforcement. The eight location restaurant chain's margins were diminishing due to rising food costs, so the owner was searching for ways to shore up the bottom line. The competition was tight in the working class community and an [...]
Case Study: Call Center

If Your Timekeeping System is Free, You Are Paying Too Much

by | Jan 22, 2019 | Workforce Management Suite

Can You Reduce Your Overhead? To ensure profitability, business owners need to rein in costs in every aspect of their operations. Many owners of small and mid-size companies have ruled out purchasing a third-party time and attendance or scheduling system because they think they can't afford it. These owners are still using the manual operations [...]
Case Study: Call Center

ACA Compliance Made Easy

by | Jan 10, 2019 | Regulatory Compliance

Introduction to ACA Compliance For New Business Owners Hello! Today’s post is for new small business owners who are unfamiliar with the Affordable Care Act and how it impacts their company.The Affordable Care Act (ACA) (informally "Obamacare"), is a United States Federal Statute signed into law by President Barack Obama on March 23rd, 2010. The [...]